Private Education Act

SKILLS AND WORKFORCE DEVELOPMENT AGENCY (SWDA)

• The Skills and Workforce Development Agency (SWDA) is a statutory board established on 1 July 2026 through the merger of SkillsFuture Singapore (SSG) and Workforce Singapore (WSG). SWDA regulates the private education industry in Singapore. As a regulator, SWDA ensures that only registered Private Education Institutions (PEIs) are allowed to offer private education and that PEIs meet and maintain the minimum requirements for the protection of students under the Private Education Act 2009 and its subsidiary legislation. For more information on SWDA, please visit the TPGateway website  https://www.tpgateway.gov.sg/faq/private-education-institutions

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), established under the Private Education Act 2009 (PEA) and the Private Education Regulations, and administered by the SWDA, sets out the mandatory registration requirements and legislative obligations that all Private Education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore meet the required standards in order to protect the interest of the students enrolled in their institutions. 

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by the Skills and Workforce Development Agency (SWDA) for Private Education Institutions (PEIs) in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard in the overall provision of education services and demonstrate continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

PROTECTION OF COURSE FEE

TMIS has in place the following:

 a) Fee Protection Scheme (FPS)

• TMIS has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by international students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

 b) Fee Collection Cap

• TMIS collects up to 12 months of course fees at any one time.
• For more details on FPS, please visit the website of SWDA
• Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate and here to download a copy of the policy.

PEI-STUDENT CONTRACT

• TMIS adopts the standard SWDA PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and TMIS, including a detailed breakdown of fees payable, payment schedule, and the terms of refund.
• TMIS provides a cooling-off period of 10 calendar days after the date that the Contract has been signed by both parties. Within these 10 days, the student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under Clause 3 of the Contract,  regardless of whether the Student has started the course or not.

Click here to view a sample of TMIS Standard PEI-Student Contract V4.1 and Miscellaneous Fees

STUDENT SUPPORT SERVICES

PROCEDURES TRANSFER/WITHDRAWAL/DEFER POLICY PROCESS

Procedures Transfer/Withdrawal/Defer Policy

Transfer, withdrawal and defer policy shall include but is not limited to the following: 

• Circumstance(s) in which a transfer/withdrawal/defer application will be granted
• Additional fee payable – S$218 (inclusive of 9% GST) for Transfer and Deferment
• Conditions for refund of any fee paid 
• Students will be informed of the outcome within fourteen (14) working days.

Withdrawal/Refund

Fees paid are refundable based on TMIS refund policy as follow:

% of [the amount of Course Fees and Miscellaneous Fees paid under Schedules B and C]	If the Contracting Party’s written notice of withdrawal is received:
50%	more than 20 working days before the Course Commencement Date
25%	on or before, but not more than 20 working days before the Course Commencement Date
0%	after, but not more than 0 working days after the Course Commencement Date
0%	more than 0 working days after the Course Commencement Date

Transfer/Withdrawal Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
• Student will be charged for all modules consumed and any outstanding fees incurred.
• For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
• For Withdrawal: Refund will be made based on the TMIS refund policy.
• ‘Letter of Confirmation for Transfer’ or ‘Letter of Approval for Withdrawal’ will be issued to the student within fourteen (14) working days from the student’s written request to transfer or withdraw.
• For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.

Deferment Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
• Student can only defer the course to a maximum period of six (6) months,for extension to another 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
• Student will be interviewed to access and verify the information before approval for proceeding. 
• Outstanding amount is to be made by the student, if any.
• The written notification of the Deferment Letter to the student will be issued within 14 working days from the student’s written request to defer.
• Upon resumption of the class, the student must sign a new student contract or addendum to the original contract.

Refund Procedure

• 
  Finance will proceed with refund processing upon receiving bank details form (from Cashier counter), the student’s written request and approved student request form from the student services executive.
  
• The refund process for withdrawal requests will be completed within seven working days from the time of the student’s submission of documents to the Student Services/Sales & Marketing Dept.
•  For a transfer request, Finance will calculate and issue credit note to the student’s account for the pro-rated amount of the course fee, including the transfer charge during the process.
•  On receiving the new student’s signed contract, Finance will issue an invoice for the course fee payable by the student.
•  Receipts will be issued upon collection of payment.
•  All refunds will be paid via cheque/GIRO based on the name as indicated on the “Student Request Form”.

Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here. 

REFUND FOR WITHDRAWAL DUE TO NON-DELIVERY OF COURSE

Refund for Withdrawal Due to Non-Delivery of Course:

• It cannot commence the provision of the Course on the Course Commencement Date;
• It cannot complete the provision of the Course by the Course Completion Date;
• The Course will be terminated before the Course Completion Date;

• The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or

• The  Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass

TMIS shall notify the Contracting Party within three (3) working days in writing upon knowledge of the above circumstances (each a “Refund Event”).

Where any of the Refund Events in 3.1(a) to (c) of the student contract has taken place, TMIS shall use reasonable efforts to provide alternative study arrangements for the students and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.

If the Contracting Party accepts the alternative study arrangements

• Reference Student Contract Clause 3.1(a)), The Existing contract will automatically terminate on the date a New written contract is issued,
• All Course Fees and Miscellaneous Fees paid on the existing contract will be refunded within seven (7) working days of the termination,
• Reference Student Contract Clase 3.1(b) to (c)), if the Contract is terminated, TMIS shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party with seven (7) working days of the termination.

If the Contracting Party does not accept the alternative study arrangements

If TMIS does not propose any alternative study arrangements within 10 working days, or the contracting Party does not accept such alternative study arrangements, the contracting party may terminate the contract by way of a written notice to TMIS.

• Reference Student Contract Clase 3.1(a)), Existing contract will be terminated,
• TMIS shall refund all Course Fees and Miscellaneous Fees paid within seven (7) working days of the termination,
• Reference Student Contract Clase 3.1(b) to (c)), if the Contract is terminated, TMIS shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party with seven (7) working days of the termination.

Where any of the Refund Events in Student Contract clause 3.1(d) to (e) has occurred, TMIS shall forthwith terminate the Contract by way of a written notice to the Contracting Party. TMIS shall refund all Course Fees and Miscellaneous Fees paid by the contracting Party within seven (7) working days of the termination.

PAYMENT METHODS

The following payment methods are accepted by TMIS:

• Cash
• Debit/Credit Cards
• Bank Transfers
• Digital Wallets
• Mobile Payment
• Flywire
• Government Funding (SFC, Funding etc.)

TMIS considers payment after five days from payment due date to be late.  Student will be charged S$87.20 (GST inclusive).

On the 6th day after payment due date, student may be barred from classes and assessments till payment is made.

If the payment and late payment penalty are not received after 1 month, the student will be asked for a meeting.  If payment is not made after the meeting, TMIS may expel the student. 

STUDENT PERFORMANCE AND GRADUATE OUTCOMES

Students and graduates may write to Student Services info@tmis.edu.sg to request for the following information from the institute:

Student and Performance Outcome

• Passing Rate 
• Quality of Passes
• Attrition Rate

Graduate Outcome

• Graduation Rate
• Employment Rate
• Trainees’ Feedback on the Quality of Course (TRAQOM)
• Trainees’ Feedback on the Outcome of Course (TRAQOM)

SKILLSFUTURE SINGAPORE (SSG)

• The SSG’s role is to regulate the private education industry in Singapore. As a regulator, SSG ensures that only registered Private Education Institutions (PEIs) are allowed to offer private education and the PEIs meet and maintain the minimum requirements for the protection of students. For more information on SSG, please visit https://www.tpgateway.gov.sg/faq/private-education-institutions

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the SSG, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools. 

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by SSG for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

PROTECTION OF COURSE FEE

TMIS has in place the following:

a) Fee Protection Scheme (FPS)

• TMIS has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by international students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

b) Fee Collection Cap

• TMIS collects up to 12 months of course fees at any one time.
• For more details on FPS, please visit the website of SSG
• Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate and here to download a copy of the policy.

PEI-STUDENT CONTRACT

• TMIS adopts the standard SSG PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and TMIS, including a detailed breakdown of fees payable, payment schedule, and the terms of refund.
• TMIS provides a cooling-off period of 10 calendar days after the date that the Contract has been signed by both parties. Within these 10 days, the student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under Clause 3 of the Contract,  regardless of whether the Student has started the course or not.

Click here to view a sample of TMIS Standard PEI-Student Contract V4.0 and Miscellaneous Fees

STUDENT SUPPORT SERVICES

PROCEDURES TRANSFER/WITHDRAWAL/DEFER POLICY PROCESS

Procedures Transfer/Withdrawal/Defer Policy

Transfer, withdrawal and defer policy shall include but is not limited to the following: 

• Circumstance(s) in which a transfer/withdrawal/defer application will be granted
• Additional fee payable – S$218 (inclusive of 9% GST) for Transfer and Deferment
• Conditions for refund of any fee paid 
• Students will be informed of the outcome within fourteen (14) working days.

Withdrawal/Refund

Fees paid are refundable based on TMIS refund policy as follow:

% of Refundable Fees	Notice of withdrawal is received
100% of fees paid	within 10 calendar days after signing student contract
100% of fees paid	more than 30 working days before the Course Commencement Date
50% of fees paid	on or before, but not more than 30 working days before the Course Commencement Date
No refund	after the Course Commencement Date

Transfer/Withdrawal Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
• Student will be charged for all modules consumed and any outstanding fees incurred.
• For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
• For Withdrawal: Refund will be made based on the TMIS refund policy.
• ‘Letter of Confirmation for Transfer’ or ‘Letter of Approval for Withdrawal’ will be issued to the student within fourteen (14) working days from the student’s written request to transfer or withdraw.
• For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.

Deferment Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
• Student can only defer the course to a maximum period of six (6) months,for extension to another 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
• Student will be interviewed to access and verify the information before approval for proceeding. 
• Outstanding amount is to be made by the student, if any.
• The written notification of the Deferment Letter to the student will be issued within 14 working days from the student’s written request to defer.
• Upon resumption of the class, the student must sign a new student contract or addendum to the original contract.

Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here. 

REFUND FOR WITHDRAWAL DUE TO NON-DELIVERY OF COURSE

Refund for Withdrawal Due to Non-Delivery of Course:

• It cannot commence the provision of the Course on the Course Commencement Date;
• It cannot complete the provision of the Course by the Course Completion Date;
• The Course will be terminated before the Course Completion Date;

• The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or

• The  Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass

TMIS shall notify the Contracting Party within three (3) working days in writing upon knowledge of the above circumstances (each a “Refund Event”).

Where any of the Refund Events in 3.1(a) to (c) of the student contract has taken place, TMIS shall use reasonable efforts to provide alternative study arrangements for the students and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.

If the Contracting Party accepts the alternative study arrangements

• Reference Student Contract Clause 3.1(a)), The Existing contract will automatically terminate on the date a New written contract is issued,
• All Course Fees and Miscellaneous Fees paid on the existing contract will be refunded within seven (7) working days of the termination,
• Reference Student Contract Clase 3.1(b) to (c)), if the Contract is terminated, TMIS shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party with seven (7) working days of the termination.

If the Contracting Party does not accept the alternative study arrangements

If TMIS does not propose any alternative study arrangements within 10 working days, or the contracting Party does not accept such alternative study arrangements, the contracting party may terminate the contract by way of a written notice to TMIS.

• Reference Student Contract Clase 3.1(a)), Existing contract will be terminated,
• TMIS shall refund all Course Fees and Miscellaneous Fees paid within seven (7) working days of the termination,
• Reference Student Contract Clase 3.1(b) to (c)), if the Contract is terminated, TMIS shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party with seven (7) working days of the termination.

Where any of the Refund Events in Student Contract clause 3.1(d) to (e) has occurred, TMIS shall forthwith terminate the Contract by way of a written notice to the Contracting Party. TMIS shall refund all Course Fees and Miscellaneous Fees paid by the contracting Party within seven (7) working days of the termination.

PAYMENT METHODS

The following payment methods are accepted by TMIS:

• Cash
• Cheque
• I-banking thru DBS/PayNow
• ATM-Bank Transfer
• NETS 
• Government Funding (SFC, Funding etc.)

TMIS considers payment after seven days from payment due date to be late.  Student will be charged S$87.20 (GST inclusive).

On the 6th working day after payment due date, student will be barred from classes and assessments till payment is made.

If the payment and late payment penalty are not received after 1 month, the student will be asked for a meeting.  If payment is not made after the meeting, TMIS may expel the student. 

STUDENT PERFORMANCE AND GRADUATE OUTCOMES

Students and graduates may write to Student Services info@tmis.edu.sg to request for the following information from the institute:

Student and Performance Outcome

• Passing Rate 
• Quality of Passes (% Competent for WSQ Programme)
• Attrition Rate

Graduate Outcome

• Graduation Rate
• Employment Rate
• Trainees’ Feedback on the Quality of Course (TRAQOM)
• Trainees’ Feedback on the Outcome of Course (TRAQOM)

COMMITTEE FOR PRIVATE EDUCATION (CPE)

• The CPE’s role is to regulate the private education industry in Singapore. As a regulator, CPE ensures that only registered Private Education Institutions (PEIs) are allowed to offer private education and the PEIs meet and maintain the minimum requirements for the protection of students. For more information on CPE, please visit https://www.tpgateway.gov.sg/faq/private-education-institutions

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools. 

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

PROTECTION OF COURSE FEE

TMIS has in place the following:

a) Fee Protection Scheme (FPS)

• TMIS has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by international students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

b) Fee Collection Cap

• TMIS collects up to 12 months of course fees at any one time.
• For more details on FPS, please visit the website of CPE at www.ssg-wsg.gov.sg
• Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate and here to download a copy of the policy.

PEI-STUDENT CONTRACT

• TMIS adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and TMIS, including a detailed breakdown of fees payable, payment schedule, and the terms of refund.
• TMIS provides a cooling-off period of 10 calendar days after the date that the Contract has been signed by both parties. Within these 10 days, the student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under Clause 3 of the Contract,  regardless of whether the Student has started the course or not.

Click here to view a sample of TMIS Standard PEI-Student Contract V4.0 and Miscellaneous Fees

STUDENT SUPPORT SERVICES

PROCEDURES TRANSFER/WITHDRAWAL/DEFER POLICY PROCESS

Procedures Transfer/Withdrawal/Defer Policy

Transfer, withdrawal and defer policy shall include but is not limited to the following: 

• Circumstance(s) in which a transfer/withdrawal/defer application will be granted
• Additional fee payable – S$218 (inclusive of 9% GST) for Transfer and Deferment
• Conditions for refund of any fee paid 
• Students will be informed of the outcome within fourteen (14) working days.

Withdrawal/Refund

Fees paid are refundable based on TMIS refund policy as follow:

% of Refundable Fees	Notice of withdrawal is received
100% of fees paid	within 10 calendar days after signing student contract
100% of fees paid	more than 30 working days before the Course Commencement Date
50% of fees paid	on or before, but not more than 30 working days before the Course Commencement Date
No refund	after the Course Commencement Date

Transfer/Withdrawal Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
• Student will be charged for all modules consumed and any outstanding fees incurred.
• For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
• For Withdrawal: Refund will be made based on the TMIS refund policy.
• ‘Letter of Confirmation for Transfer’ or ‘Letter of Approval for Withdrawal’ will be issued to the student within fourteen (14) working days from the student’s written request to transfer or withdraw.
• For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.

Deferment Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
• Student can only defer the course to a maximum period of six (6) months,for extension to another 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
• Student will be interviewed to access and verify the information before approval for proceeding. 
• Outstanding amount is to be made by the student, if any.
• The written notification of the Deferment Letter to the student will be issued within 14 working days from the student’s written request to defer.
• Upon resumption of the class, the student must sign a new student contract or addendum to the original contract.

Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here. 

REFUND FOR WITHDRAWAL DUE TO NON-DELIVERY OF COURSE

Refund for Withdrawal Due to Non-Delivery of Course:

• It cannot commence the provision of the Course on the Course Commencement Date;
• It cannot complete the provision of the Course by the Course Completion Date;
• The Course will be terminated before the Course Completion Date;

• The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or

• The  Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass

TMIS shall notify the Contracting Party within three (3) working days in writing upon knowledge of the above circumstances (each a “Refund Event”).

Where any of the Refund Events in 3.1(a) to (c) of the student contract has taken place, TMIS shall use reasonable efforts to provide alternative study arrangements for the students and shall propose such alternative study arrangements in writing to the Contracting Party, within ten (10) working days of informing the Contracting Party of the Refund Event.

If the Contracting Party accepts the alternative study arrangements

• Reference Student Contract Clause 3.1(a)), The Existing contract will automatically terminate on the date a New written contract is issued,
• All Course Fees and Miscellaneous Fees paid on the existing contract will be refunded within seven (7) working days of the termination,
• Reference Student Contract Clase 3.1(b) to (c)), if the Contract is terminated, TMIS shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party with seven (7) working days of the termination.

If the Contracting Party does not accept the alternative study arrangements

If TMIS does not propose any alternative study arrangements within 10 working days, or the contracting Party does not accept such alternative study arrangements, the contracting party may terminate the contract by way of a written notice to TMIS.

• Reference Student Contract Clase 3.1(a)), Existing contract will be terminated,
• TMIS shall refund all Course Fees and Miscellaneous Fees paid within seven (7) working days of the termination,
• Reference Student Contract Clase 3.1(b) to (c)), if the Contract is terminated, TMIS shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Contracting Party with seven (7) working days of the termination.

Where any of the Refund Events in Student Contract clause 3.1(d) to (e) has occurred, TMIS shall forthwith terminate the Contract by way of a written notice to the Contracting Party. TMIS shall refund all Course Fees and Miscellaneous Fees paid by the contracting Party within seven (7) working days of the termination.

PAYMENT METHODS

The following payment methods are accepted by TMIS:

• Cash
• Cheque
• I-banking thru DBS/PayNow
• ATM-Bank Transfer
• NETS 
• Government Funding (SFC, Funding etc.)

TMIS considers payment after seven days from payment due date to be late.  Student will be charged S$87.20 (GST inclusive).

On the 6th working day after payment due date, student will be barred from classes and assessments till payment is made.

If the payment and late payment penalty are not received after 1 month, the student will be asked for a meeting.  If payment is not made after the meeting, TMIS may expel the student. 

STUDENT PERFORMANCE AND GRADUATE OUTCOMES

Students and graduates may write to Student Services info@tmis.edu.sg to request for the following information from the institute:

Student and Performance Outcome

• Passing Rate 
• Quality of Passes (% Competent for WSQ Programme)
• Attrition Rate

Graduate Outcome

• Graduation Rate
• Employment Rate
• Trainees’ Feedback on the Quality of Course (TRAQOM)
• Trainees’ Feedback on the Outcome of Course (TRAQOM)

COMMITTEE FOR PRIVATE EDUCATION (CPE)

• The CPE’s role is to regulate the private education industry in Singapore. As a regulator, CPE ensures that only registered Private Education Institutions (PEIs) are allowed to offer private education and the PEIs meet and maintain the minimum requirements for the protection of students. For more information on CPE, please visit https://www.tpgateway.gov.sg/faq/private-education-institutions

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools. 

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

PROTECTION OF COURSE FEE

TMIS has in place the following:

a) Fee Protection Scheme (FPS)

• TMIS has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by international students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

b) Fee Collection Cap

• TMIS collects up to 12 months of course fees at any one time.
• For more details on FPS, please visit the website of CPE at www.ssg-wsg.gov.sg
• Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate and here to download a copy of the policy.

PEI-STUDENT CONTRACT

• TMIS adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and TMIS, including a detailed breakdown of fees payable, payment schedule, and the terms of refund.
• TMIS provides a cooling-off period of 10 calendar days after the date that the Contract has been signed by both parties. Within these 10 days, the student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under Clause 3 of the Contract,  regardless of whether the Student has started the course or not.

Click here to view a sample of TMIS Standard PEI-Student Contract V4.0 and Miscellaneous Fees

STUDENT SUPPORT SERVICES

PROCEDURES TRANSFER/WITHDRAWAL/DEFER POLICY PROCESS

Procedures Transfer/Withdrawal/Defer Policy

Transfer, withdrawal and defer policy shall include but is not limited to the following: 

• Circumstance(s) in which a transfer/withdrawal/defer application will be granted
• Additional fee payable – S$218 (inclusive of 9% GST) for Transfer and Deferment
• Conditions for refund of any fee paid 
• Students will be informed of the outcome within fourteen (14) working days.

Withdrawal/Refund

Fees paid are refundable based on TMIS refund policy as follow:

% of Refundable Fees	Notice of withdrawal is received
100% of fees paid	within 10 calendar days after signing student contract
100% of fees paid	more than 30 working days before the Course Commencement Date
50% of fees paid	on or before, but not more than 30 working days before the Course Commencement Date
No refund	after the Course Commencement Date

Transfer/Withdrawal Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
• Student will be charged for all modules consumed and any outstanding fees incurred.
• For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
• For Withdrawal: Refund will be made based on the TMIS refund policy.
• ‘Letter of Confirmation for Transfer’ or ‘Letter of Approval for Withdrawal’ will be issued to the student within fourteen (14) working days from the student’s written request to transfer or withdraw.
• For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.

Deferment Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
• Student can only defer the course to a maximum period of six (6) months,for extension to another 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval will take fourteen (14) working days.
• Outstanding amount is to be made by the student, if any.

Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here. 

REFUND FOR WITHDRAWAL DUE TO NON-DELIVERY OF COURSE

Refund for Withdrawal Due to Non-Delivery of Course:

• It cannot commence the provision of the Course on the Course Commencement Date;
• It cannot complete the provision of the Course by the Course Completion Date;
• The Course will be terminated before the Course Completion Date;

• The Student does not meet the course entry or matriculation requirements as stated in Schedule A; or

• The  Immigration & Checkpoints Authority of Singapore (the “ICA”) rejects the Student’s application for the Student Pass

• Where any of the Refund Events in Clause 3.1(a) to (c) of the student contract has occurred:

(a) TMIS shall use reasonable efforts to make alternative study arrangements for the Student and shall propose such alternative study arrangements in writing to the Student, within ten (10) working days of informing the Student of the Refund Event.

(b)  If the Student accepts such alternative study arrangements, TMIS shall set forth such alternative study arrangements in a written contract and the existing shall automatically terminate on the date that such new written contract comes into effect.

(c) If TMIS does not propose alternative study arrangements to the Student within the time stipulated in Clause 3.2(a) of the student contract, or the Student does not accept such alternative study arrangements, the Student may forthwith terminate the existing Contract by way of a written notice to TMIS.

• Where any of the Refund Events in Clauses 3.1(d) to (e) in the student contract has occurred, TMIS shall forthwith terminate the existing contract by way of a written notice to the Student.

• If the Contract is terminated pursuant to Clause 3.2(b) read with Clause 3.1(a) of the student contract, TMIS shall refund all Course Fees and Miscellaneous Fees paid by the Student within seven (7) working days of the termination.

• If the Contract is terminated pursuant to Clause 3.2(b) read with either Clause 3.1(b) or Clause 3.1(c) of the student contract, TMIS shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Student within seven (7) working days of the termination.

• If the Contract is terminated pursuant to Clause 3.3 or Clause 3.2(c) read with Clause 3.1(a) of the student contract, TMIS shall refund all Course Fees and Miscellaneous Fees paid by the Student within seven (7) working days of the termination.

• If the Contract is terminated pursuant to Clause 3.2(c) read with either Clause 3.1(b) or Clause 3.1(c) of the student contract, TMIS shall refund the Course Fees and Miscellaneous Fees in proportion to the uncompleted portion or duration of the Course, whichever is higher, to the Student within seven (7) working days of the termination.

PAYMENT METHODS

The following payment methods are accepted by TMIS:

• Cash
• Cheque
• I-banking thru DBS/PayNow
• ATM-Bank Transfer
• NETS 

TMIS considers payment after seven working days from payment due date to be late.  Student will be charged S$87.20 (GST inclusive).

On the 6th working day after payment due date, student will be barred from classes and assessments till payment is made.

If the payment and late payment penalty are not received after 1 month, the student will be asked for a meeting.  If payment is not made after the meeting, TMIS may expel the student. 

STUDENT PERFORMANCE AND GRADUATE OUTCOMES

Students and graduates may write to Student Services info@tmis.edu.sg to request for the following information from the institute:

Student and Performance Outcome

• Passing Rate 
• Quality of Passes (% Competent for WSQ Programme)
• Attrition Rate

Graduate Outcome

• Graduation Rate
• Employment Rate
• Trainees’ Feedback on the Quality of Course (TRAQOM)
• Trainees’ Feedback on the Outcome of Course (TRAQOM)

COMMITTEE FOR PRIVATE EDUCATION (CPE)

• The CPE’s role is to regulate the private education industry in Singapore. As a regulator, CPE ensures that only registered Private Education Institutions (PEIs) are allowed to offer private education and the PEIs meet and maintain the minimum requirements for the protection of students. For more information on CPE, please visit https://www.tpgateway.gov.sg/faq/private-education-institutions

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools. 

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

PROTECTION OF COURSE FEE

TMIS has in place the following:

a) Fee Protection Scheme (FPS)

• TMIS has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by international students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

b) Fee Collection Cap

• TMIS collects up to 12 months of course fees at any one time.
• For more details on FPS, please visit the website of CPE at www.ssg-wsg.gov.sg
• Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate and here to download a copy of the policy.

PEI-STUDENT CONTRACT

• TMIS adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and TMIS, including detailed breakdown of fees payable, payment schedule and the terms of refund.
• TMIS provides a cooling-off period of 10 calendar days after the date that the Contract has been signed by both parties. Within these 10 days, student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under clause 2 of the contract (less any course fee consumed), regardless of whether the Student has started the course or not

Click here to view a sample of  TMIS standard PEI-Student Contract V3.1 and Miscellaneous Fees

STUDENT SUPPORT SERVICES

PROCEDURES TRANSFER/WITHDRAWAL/DEFER POLICY PROCESS

Procedures Transfer/Withdrawal/Defer Policy

Transfer, withdrawal and defer policy shall include but is not limited to the following: 

• Circumstance(s) in which a transfer/withdrawal/defer application will be granted
• Additional fee payable – S$218 (inclusive of 9% GST) for Transfer and Deferment
• Conditions for refund of any fee paid 
• Students will be informed of the outcome within seven (7) working days.

Withdrawal/Refund

Fees paid are refundable based on TMIS refund policy as follow:

% of Refundable Fees	Notice of withdrawal is received
100% of fees paid	within 10 calendar days after signing student contract
100% of fees paid	more than 30 working days before the Course Commencement Date
50% of fees paid	on or before, but not more than 30 working days before the Course Commencement Date
No refund	after the Course Commencement Date

Transfer/Withdrawal Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
• Student will be charged for all modules consumed and any outstanding fees incurred.
• For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
• For Withdrawal: Refund will be made based on the TMIS refund policy.
• ‘Letter of Confirmation for Transfer’ or ‘Letter of Approval for Withdrawal’ will be issued to the student within 3 weeks from the student’s written request to transfer or withdraw.
• For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.

Deferment Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
• Student can only defer the course to a maximum period of six (6) months,for extension to another 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval will take fourteen (14) working days.
• Outstanding amount is to be made by the student, if any.

Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here. 

REFUND FOR WITHDRAWAL DUE TO NON-DELIVERY OF COURSE

 TMIS will notify the Student within three (3) working days upon knowledge of any of the following:

1. TMIS fails to commence the Course on the Course Commencement Date;
2. TMIS terminates the Course prior to the Course Commencement Date;
3. TMIS fails to complete the Course by the Course Completion Date;
4. TMIS terminates the Course prior to Course Completion Date;
5. TMIS has not ensured that the Student meets the country entry or matriculation requirements as set by TMIS stated in Schedule A of the contract; or
6. The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).

TMIS shall inform the student in writing of alternative study arrangements (if any). Should the student decide to withdraw, TMIS will refund the entire course fees and miscellaneous fees within seven (7) working days from the date of notice.

PAYMENT METHODS

The following payment methods are accepted by TMIS:

• Cash
• Cheque
• I-banking thru DBS/PayNow
• ATM-Bank Transfer
• NETS 

TMIS considers payment after three working days from payment due date to be late.  Student will be charged S$87.20 (GST inclusive).

On the 6th working day after payment due date, student will be barred from classes and assessments till payment is made.

If the payment and late payment penalty are not received after 1 month, the student will be asked for a meeting.  If payment is not made after the meeting, TMIS may expel the student. 

STUDENT PERFORMANCE AND GRADUATE OUTCOMES

Students and graduates may write to Student Services info@tmis.edu.sg to request for the following information from the institute:

Student and Performance Outcome

• Passing Rate 
• Quality of Passes (% Competent for WSQ Programme)
• Attrition Rate

Graduate Outcome

• Graduation Rate
• Employment Rate
• Trainees’ Feedback on the Quality of Course (TRAQOM)
• Trainees’ Feedback on the Outcome of Course (TRAQOM)

COMMITTEE FOR PRIVATE EDUCATION (CPE)

• The CPE’s role is to regulate the private education industry in Singapore. As a regulator, CPE ensures that only registered Private Education Institutions (PEIs) are allowed to offer private education and the PEIs meet and maintain the minimum requirements for the protection of students. For more information on CPE, please visit https://www.tpgateway.gov.sg/faq/private-education-institutions

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools. 

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

PROTECTION OF COURSE FEE

TMIS has in place the following:

a) Fee Protection Scheme (FPS)

• TMIS has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by international students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

b) Fee Collection Cap

• TMIS collects up to 12 months of course fees at any one time.
• For more details on FPS, please visit the website of CPE at www.ssg-wsg.gov.sg
• Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate

PEI-STUDENT CONTRACT

• TMIS adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and TMIS, including detailed breakdown of fees payable, payment schedule and the terms of refund.
• TMIS provides a cooling-off period of 7 working days after the date that the Contract has been signed by both parties. Within these 7 days, student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under clause 2 of the contract (less any course fee consumed), regardless of whether the Student has started the course or not

Click here to view a sample of  TMIS standard PEI-Student Contract V3.1 and Miscellaneous Fees

STUDENT SUPPORT SERVICES

PROCEDURES TRANSFER/WITHDRAWAL/DEFER POLICY PROCESS

Procedures Transfer/Withdrawal/Defer Policy

Transfer, withdrawal and defer policy shall include but is not limited to the following: 

• Circumstance(s) in which a transfer/withdrawal/defer application will be granted
• Additional fee payable – S$218 (inclusive of 9% GST) for Transfer and Deferment
• Conditions for refund of any fee paid 
• Students will be informed of the outcome within seven (7) working days.

Withdrawal/Refund

Fees paid are refundable based on TMIS refund policy as follow:

% of Refundable Fees	Notice of withdrawal is received
100% of fees paid	Within 7 days after signing student contract
100% of fees paid	30 days or more before Commencement Date
50% of fees paid	Less than 30 days before Commencement Date
No refund	After the Commencement Date

Transfer/Withdrawal Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
• Student will be charged for all modules consumed and any outstanding fees incurred.
• For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
• For Withdrawal: Refund will be made based on the TMIS refund policy.
• ‘Letter of Confirmation for Transfer’ or ‘Letter of Approval for Withdrawal’ will be issued to the student within 3 weeks from the student’s written request to transfer or withdraw.
• For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.

Deferment Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
• Student can only defer the course to a maximum period of six (6) months,for extension to anothr 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval will take fourteen (14) working days.
• Outstanding amount is to be made by the student, if any.

Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here. 

REFUND FOR WITHDRAWAL DUE TO NON-DELIVERY OF COURSE

 TMIS will notify the Student within three (3) working days upon knowledge of any of the following:

1. TMIS fails to commence the Course on the Course Commencement Date;
2. TMIS terminates the Course prior to the Course Commencement Date;
3. TMIS fails to complete the Course by the Course Completion Date;
4. TMIS terminates the Course prior to Course Completion Date;
5. TMIS has not ensured that the Student meets the country entry or matriculation requirements as set by TMIS stated in Schedule A of the contract; or
6. The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).

TMIS shall inform the student in writing of alternative study arrangements (if any). Should the student decide to withdraw, TMIS will refund the entire course fees and miscellaneous fees within seven (7) working days from the date of notice.

PAYMENT METHODS

The following payment methods are accepted by TMIS:

• Cash
• Cheque
• I-banking thru DBS/PayNow
• ATM-Bank Transfer
• NETS 

TMIS considers payment after three working days from payment due date to be late.  Student will be charged S$87.20 (GST inclusive).

On the 6th working day after payment due date, student will be barred from classes and assessments till payment is made.

If the payment and late payment penalty are not received after 1 month, the student will be asked for a meeting.  If payment is not made after the meeting, TMIS may expel the student. 

STUDENT PERFORMANCE AND GRADUATE OUTCOMES

Students and graduates may write to Student Services info@tmis.edu.sg to request for the following information from the institute:

Student and Performance Outcome

• Passing Rate 
• Quality of Passes (% Competent for WSQ Programme)
• Attrition Rate

Graduate Outcome

• Graduation Rate
• Employment Rate
• Trainees’ Feedback on the Quality of Course (TRAQOM)
• Trainees’ Feedback on the Outcome of Course (TRAQOM)

COMMITTEE FOR PRIVATE EDUCATION (CPE)

• The CPE’s role is to regulate the private education industry in Singapore. As a regulator, CPE ensures that only registered Private Education Institutions (PEIs) are allowed to offer private education and the PEIs meet and maintain the minimum requirements for the protection of students. For more information on CPE, please visit https://www.tpgateway.gov.sg/faq/private-education-institutions

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools. 

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

PROTECTION OF COURSE FEE

TMIS has in place the following:

a) Fee Protection Scheme (FPS)

• TMIS has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by international students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

b) Fee Collection Cap

• TMIS collects up to 12 months of course fees at any one time.
• For more details on FPS, please visit the website of CPE at www.ssg-wsg.gov.sg
• Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate

PEI-STUDENT CONTRACT

• TMIS adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and TMIS, including detailed breakdown of fees payable, payment schedule and the terms of refund.
• TMIS provides a cooling-off period of 7 working days after the date that the Contract has been signed by both parties. Within these 7 days, student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under clause 2 of the contract (less any course fee consumed), regardless of whether the Student has started the course or not

Click here to view a sample of  TMIS standard PEI-Student Contract V3.1 and Miscellaneous Fees

STUDENT SUPPORT SERVICES

PROCEDURES TRANSFER/WITHDRAWAL/DEFER POLICY PROCESS

Procedures Transfer/Withdrawal/Defer Policy

Transfer, withdrawal and defer policy shall include but is not limited to the following: 

• Circumstance(s) in which a transfer/withdrawal/defer application will be granted
• Additional fee payable – S$218 (inclusive of 9% GST) for Transfer and Deferment
• Conditions for refund of any fee paid 
• Students will be informed of the outcome within seven (7) working days.

Withdrawal/Refund

Fees paid are refundable based on TMIS refund policy as follow:

% of Refundable Fees	Notice of withdrawal is received
100% of fees paid	Within 7 days after signing student contract
100% of fees paid	30 days or more before Commencement Date
50% of fees paid	Less than 30 days before Commencement Date
No refund	After the Commencement Date

Transfer/Withdrawal Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
• Student will be charged for all modules consumed and any outstanding fees incurred.
• For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
• For Withdrawal: Refund will be made based on the TMIS refund policy.
• ‘Letter of Confirmation for Transfer’ or ‘Letter of Approval for Withdrawal’ will be issued to the student within 3 weeks from the student’s written request to transfer or withdraw.
• For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.

Deferment Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
• Student can only defer the course to a maximum period of six (6) months,for extension to anothr 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval will take fourteen (14) working days.
• Outstanding amount is to be made by the student, if any.

Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here. 

REFUND FOR WITHDRAWAL DUE TO NON-DELIVERY OF COURSE

 TMIS will notify the Student within three (3) working days upon knowledge of any of the following:

1. TMIS fails to commence the Course on the Course Commencement Date;
2. TMIS terminates the Course prior to the Course Commencement Date;
3. TMIS fails to complete the Course by the Course Completion Date;
4. TMIS terminates the Course prior to Course Completion Date;
5. TMIS has not ensured that the Student meets the country entry or matriculation requirements as set by TMIS stated in Schedule A of the contract; or
6. The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).

TMIS shall inform the student in writing of alternative study arrangements (if any). Should the student decide to withdraw, TMIS will refund the entire course fees and miscellaneous fees within seven (7) working days from the date of notice.

PAYMENT METHODS

The following payment methods are accepted by TMIS:

• Cash
• Cheque
• I-banking thru DBS/PayNow
• ATM-Bank Transfer
• NETS 

TMIS considers payment after three working days from payment due date to be late.  Student will be charged S$87.20 (GST inclusive).

On the 6th working day after payment due date, student will be barred from classes and assessments till payment is made.

If the payment and late payment penalty are not received after 1 month, the student will be asked for a meeting.  If payment is not made after the meeting, TMIS may expel the student. 

STUDENT PERFORMANCE AND GRADUATE OUTCOMES

Students and graduates may write to Student Services info@tmis.edu.sg to request for the following information from the institute:

Student and Performance Outcome

• Passing Rate 
• Quality of Passes (% Competent for WSQ Programme)
• Attrition Rate

Graduate Outcome

• Graduation Rate
• Employment Rate
• Trainees’ Feedback on the Quality of Course (TRAQOM)
• Trainees’ Feedback on the Outcome of Course (TRAQOM)

COMMITTEE FOR PRIVATE EDUCATION (CPE)

• The CPE’s role is to regulate the private education industry in Singapore. As a regulator, CPE ensures that only registered Private Education Institutions (PEIs) are allowed to offer private education and the PEIs meet and maintain the minimum requirements for the protection of students. For more information on CPE, please visit https://www.tpgateway.gov.sg/faq/private-education-institutions

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools. 

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

PROTECTION OF COURSE FEE

TMIS has in place the following:

a) Fee Protection Scheme (FPS)

• TMIS has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by international students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

b) Fee Collection Cap

• TMIS collects up to 12 months of course fees at any one time.
• For more details on FPS, please visit the website of CPE at www.ssg-wsg.gov.sg
• Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate

PEI-STUDENT CONTRACT

• TMIS adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and TMIS, including detailed breakdown of fees payable, payment schedule and the terms of refund.
• TMIS provides a cooling-off period of 7 working days after the date that the Contract has been signed by both parties. Within these 7 days, student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under clause 2 of the contract (less any course fee consumed), regardless of whether the Student has started the course or not

Click here to view a sample of  TMIS standard PEI-Student Contract V3.1 and Miscellaneous Fees

STUDENT SUPPORT SERVICES

PROCEDURES TRANSFER/WITHDRAWAL/DEFER POLICY PROCESS

Procedures Transfer/Withdrawal/Defer Policy

Transfer, withdrawal and defer policy shall include but is not limited to the following: 

• Circumstance(s) in which a transfer/withdrawal/defer application will be granted
• Additional fee payable – S$216 (inclusive of 8% GST) for Transfer and Deferment
• Conditions for refund of any fee paid 
• Students will be informed of the outcome within seven (7) working days.

Withdrawal/Refund

Fees paid are refundable based on TMIS refund policy as follow:

% of Refundable Fees	Notice of withdrawal is received
100% of fees paid	Within 7 days after signing student contract
100% of fees paid	30 days or more before Commencement Date
50% of fees paid	Less than 30 days before Commencement Date
No refund	After the Commencement Date

Transfer/Withdrawal Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
• Student will be charged for all modules consumed and any outstanding fees incurred.
• For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
• For Withdrawal: Refund will be made based on the TMIS refund policy.
• ‘Letter of Confirmation for Transfer’ or ‘Letter of Approval for Withdrawal’ will be issued to the student within 3 weeks from the student’s written request to transfer or withdraw.
• For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.

Deferment Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
• Student can only defer the course to a maximum period of six (6) months,for extension to anothr 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval will take fourteen (14) working days.
• Outstanding amount is to be made by the student, if any.

Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here. 

REFUND FOR WITHDRAWAL DUE TO NON-DELIVERY OF COURSE

 TMIS will notify the Student within three (3) working days upon knowledge of any of the following:

1. TMIS fails to commence the Course on the Course Commencement Date;
2. TMIS terminates the Course prior to the Course Commencement Date;
3. TMIS fails to complete the Course by the Course Completion Date;
4. TMIS terminates the Course prior to Course Completion Date;
5. TMIS has not ensured that the Student meets the country entry or matriculation requirements as set by TMIS stated in Schedule A of the contract; or
6. The Student’s Pass application is rejected by Immigration and Checkpoint Authority (ICA).

TMIS shall inform the student in writing of alternative study arrangements (if any). Should the student decide to withdraw, TMIS will refund the entire course fees and miscellaneous fees within seven (7) working days from the date of notice.

PAYMENT METHODS

The following payment methods are accepted by TMIS:

• Cash
• Cheque
• I-banking thru DBS/PayNow
• ATM-Bank Transfer
• NETS 

TMIS considers payment after three working days from payment due date to be late.  Student will be charged S$86.40 (GST inclusive).

On the 6th working day after payment due date, student will be barred from classes and assessments till payment is made.

If the payment and late payment penalty are not received after 1 month, the student will be asked for a meeting.  If payment is not made after the meeting, TMIS may expel the student. 

STUDENT PERFORMANCE AND GRADUATE OUTCOMES

Students and graduates may write to Student Services info@tmis.edu.sg to request for the following information from the institute:

Student and Performance Outcome

• Passing Rate 
• Quality of Passes (% Competent for WSQ Programme)
• Attrition Rate

Graduate Outcome

• Graduation Rate
• Employment Rate
• Trainees’ Feedback on the Quality of Course (TRAQOM)
• Trainees’ Feedback on the Outcome of Course (TRAQOM)

COMMITTEE FOR PRIVATE EDUCATION

The Committee for Private Education (CPE) was appointed by SkillsFuture Singapore (SSG) Board in October 2016 to carry out its functions and powers relating to private education under the Private Education Act. The CPE is supported by a team of dedicated staff from SSG to regulate the sector, provide student services, consumer education and facilitate capability development efforts to uplift standards in the local private education industry.

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools. 

STUDENT SUPPORT SERVICES

PROCEDURES TRANSFER/WITHDRAWAL/DEFER POLICY PROCESS

Procedures Transfer/Withdrawal/Defer Policy

Transfer, withdrawal and defer policy shall include but is not limited to the following: 

• Circumstance(s) in which a transfer/withdrawal/defer application will be granted
• Additional fee payable – S$214 (inclusive of 7% GST) for Transfer and Deferment
• Conditions for refund of any fee paid 
• Students will be informed of the outcome within seven (7) working days.

Withdrawal/Refund

Fees paid are refundable based on TMIS refund policy as follow:

% of Refundable Fees	Notice of withdrawal is received
100% of fees paid	Within 7 days after signing student contract
100% of fees paid	30 days or more before Commencement Date
50% of fees paid	Less than 30 days before Commencement Date
No refund	After the Commencement Date

Transfer/Withdrawal Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
• Student will be charged for all modules consumed and any outstanding fees incurred.
• For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
• For Withdrawal: Refund will be made based on the TMIS refund policy.
• ‘Letter of Confirmation for Transfer’ or ‘Letter of Approval for Withdrawal’ will be issued to the student within 3 weeks from the student’s written request to transfer or withdraw.
• For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.

Deferment Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
• Student can only defer the course to a maximum period of six (6) months,for extension to anothr 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval will take fourteen (14) working days.
• Outstanding amount is to be made by the student, if any.

Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here. 

PAYMENT METHODS

The following payment methods are accepted by TMIS:

• Cash
• Cheque
• I-banking thru DBS/PayNow
• ATM-Bank Transfer
• NETS 

COMMITTEE FOR PRIVATE EDUCATION

The committee for Private Education (CPE) was appointed by SkillsFuture Singapore (SSG) Board in October 2016 to carry out its functions and powers relating to private education under the Private Education Act. The CPE is support by a team of dedicated staff from SSG to regulate the sector, provide student services, consumer education and facilitate capability development efforts to uplift standards in the local private education industry.

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools. 

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

For more information on the Private Education Act and the regulatory initiatives by CPE, please visit their website at www.ssg-wsg.gov.sg

EDUTRUST FOR EDUCATION

Tourism Management Institute of Singapore (TMIS) was awarded the 1-year EduTrust Certification by the Council of Private Education (CPE) on 20-May-2010. TMIS was awarded another 1 years during the EduTrust Renewal in 2021.

In compliance with the EduTrust requirements, TMIS has in place the following:

a) Fee Protection Scheme (FPS)

• TMIS has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by international students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

b) Fee Collection Cap

• TMIS collects up to twelve (12) months of course fees at any one time.
• For more details on FPS, please visit the website of CPE at www.ssg-wsg.gov.sg
• Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate

c) PEI-Student Contract

• TMIS adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and TMIS, including detailed breakdown of fees payable, payment schedule and the terms of refund.
• TMIS provides a cooling-off period of 7 working days after the date that the Contract has been signed by both parties. Within these 7 days, student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under clause 2 of the contract (less any course fee consumed), regardless of whether the Student has started the course or not

Click here to view a sample of  TMIS standard PEI-Student Contract V3.1 and Miscellaneous Fees
A copy of the standard PEI-Student Contract is available at www.ssg-wsg.gov.sg

STUDENT SUPPORT SERVICES

PROCEDURES TRANSFER/WITHDRAWAL/DEFER POLICY PROCESS

Procedures Transfer/Withdrawal/Defer Policy

Transfer, withdrawal and defer policy shall include but is not limited to the following: 

• Circumstance(s) in which a transfer/withdrawal/defer application will be granted
• Additional fee payable – S$214 (inclusive of 7% GST) for Transfer and Deferment
• Conditions for refund of any fee paid 
• Students will be informed of the outcome within seven (7) working days.

Withdrawal/Refund

Fees paid are refundable based on TMIS refund policy as follow:

% of Refundable Fees	Notice of withdrawal is received
100% of fees paid	Within 7 days after signing student contract
100% of fees paid	30 days or more before Commencement Date
50% of fees paid	Less than 30 days before Commencement Date
No refund	After the Commencement Date

Transfer/Withdrawal Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
• Student will be charged for all modules consumed and any outstanding fees incurred.
• For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
• For Withdrawal: Refund will be made based on the TMIS refund policy.
• ‘Letter of Confirmation for Transfer’ or ‘Letter of Approval for Withdrawal’ will be issued to the student within 3 weeks from the student’s written request to transfer or withdraw.
• For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.

Deferment Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
• Student can only defer the course to a maximum period of six (6) months,for extension to anothr 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval will take fourteen (14) working days.
• Outstanding amount is to be made by the student, if any.

Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here. 

PAYMENT METHODS

The following payment methods are accepted by TMIS:

• Cash
• Cheque
• I-banking thru DBS/PayNow
• ATM-Bank Transfer
• NETS 

COMMITTEE FOR PRIVATE EDUCATION

The committee for Private Education (CPE) was appointed by SkillsFuture Singapore (SSG) Board in October 2016 to carry out its functions and powers relating to private education under the Private Education Act. The CPE is support by a team of dedicated staff from SSG to regulate the sector, provide student services, consumer education and facilitate capability development efforts to uplift standards in the local private education industry.

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools. 

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

For more information on the Private Education Act and the regulatory initiatives by CPE, please visit their website at www.ssg-wsg.gov.sg

EDUTRUST FOR EDUCATION

Tourism Management Institute of Singapore (TMIS) was awarded the 1-year EduTrust Certification by the Council of Private Education (CPE) on 20-May-2010. TMIS was awarded another 1 years during the EduTrust Renewal in 2021.

In compliance with the EduTrust requirements, TMIS has in place the following:

a) Fee Protection Scheme (FPS)

• TMIS has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by international students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

b) Fee Collection Cap

• TMIS collects up to twelve (12) months of course fees at any one time.
• For more details on FPS, please visit the website of CPE at www.ssg-wsg.gov.sg
• Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate

c) PEI-Student Contract

• TMIS adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and TMIS, including detailed breakdown of fees payable, payment schedule and the terms of refund.
• TMIS provides a cooling-off period of 7 working days after the date that the Contract has been signed by both parties. Within these 7 days, student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under clause 2 of the contract (less any course fee consumed), regardless of whether the Student has started the course or not

Click here to view a sample of  TMIS standard PEI-Student Contract V3.1 and Miscellaneous Fees
A copy of the standard PEI-Student Contract is available at www.ssg-wsg.gov.sg

STUDENT SUPPORT SERVICES

PROCEDURES TRANSFER/WITHDRAWAL/DEFER POLICY PROCESS

Procedures Transfer/Withdrawal/Defer Policy

Transfer, withdrawal and defer policy shall include but is not limited to the following: 

• Circumstance(s) in which a transfer/withdrawal/defer application will be granted
• Additional fee payable – S$214 (inclusive of 7% GST) for Transfer and Deferment
• Conditions for refund of any fee paid 
• Students will be informed of the outcome within seven (7) working days.

Withdrawal/Refund

Fees paid are refundable based on TMIS refund policy as follow:

% of Refundable Fees	Notice of withdrawal is received
100% of fees paid	Within 7 days after signing student contract
100% of fees paid	30 days or more before Commencement Date
50% of fees paid	Less than 30 days before Commencement Date
No refund	After the Commencement Date

Transfer/Withdrawal Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
• Student will be charged for all modules consumed and any outstanding fees incurred.
• For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
• For Withdrawal: Refund will be made based on the TMIS refund policy.
• ‘Letter of Confirmation for Transfer’ or ‘Letter of Approval for Withdrawal’ will be issued to the student within 3 weeks from the student’s written request to transfer or withdraw.
• For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.

Deferment Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
• Student can only defer the course to a maximum period of six (6) months,for extension to anothr 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval will take fourteen (14) working days.
• Outstanding amount is to be made by the student, if any.

Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here. 

PAYMENT METHODS

The following payment methods are accepted by TMIS:

• Cash
• Cheque
• I-banking thru DBS/PayNow
• ATM-Bank Transfer
• NETS 

COMMITTEE FOR PRIVATE EDUCATION

The committee for Private Education (CPE) was appointed by SkillsFuture Singapore (SSG) Board in October 2016 to carry out its functions and powers relating to private education under the Private Education Act. The CPE is support by a team of dedicated staff from SSG to regulate the sector, provide student services, consumer education and facilitate capability development efforts to uplift standards in the local private education industry.

ENHANCED REGISTRATION FRAMEWORK (ERF)

The Enhanced Registration Framework (ERF), as set out under the PEA and the Private Education Regulations and administered by the CPE, spells out the mandatory registration requirements and legislative obligations which all private education institutions (PEIs), operating in and from Singapore, must meet. The ERF aims to ensure that PEIs in Singapore are of a certain standard in order to protect the interest of the students enrolled in their schools. 

EDUTRUST CERTIFICATION SCHEME

The EduTrust Certification Scheme (EduTrust) is a quality assurance scheme administered by CPE for PEIs in Singapore. It aims to distinguish private schools that are able to consistently maintain a high standard of quality in the overall provision of education services and make continual improvements that lead to positive student outcomes.

While the EduTrust certification scheme is voluntary, it is one of the prerequisites which private education institutions that enrol international students must meet to qualify for the issue of Student Passes, as stipulated by the Immigration and Checkpoints Authority (ICA).

For more information on the Private Education Act and the regulatory initiatives by CPE, please visit their website at www.ssg-wsg.gov.sg

EDUTRUST FOR EDUCATION

Tourism Management Institute of Singapore (TMIS) was awarded the 1-year EduTrust Certification by the Council of Private Education (CPE) on 20-May-2010. TMIS was awarded another 1 years during the EduTrust Renewal in 2021.

In compliance with the EduTrust requirements, TMIS has in place the following:

a) Fee Protection Scheme (FPS)

• TMIS has appointed Lonpac Insurance Bhd to be the provider of Fee Protection Scheme (FPS) under the Group Insurance for the protection of total course fees paid by international students. FPS protects the unconsumed course fees paid by students in the event that a PEI is unable to continue operating due to insolvency and/or regulatory closure.

b) Fee Collection Cap

• TMIS collects up to twelve (12) months of course fees at any one time.
• For more details on FPS, please visit the website of CPE at www.ssg-wsg.gov.sg
• Click here to download a copy of the Lonpac Insurance Bhd FPS Certificate

c) PEI-Student Contract

• TMIS adopts the standard CPE PEI-student contract for every enrolment. The contract spells out all the terms and conditions that bind the relationship between the student and TMIS, including detailed breakdown of fees payable, payment schedule and the terms of refund.
• TMIS provides a cooling-off period of 7 working days after the date that the Contract has been signed by both parties. Within these 7 days, student can submit written notice of withdrawal and be entitled to the Maximum Refund amount stipulated under clause 2 of the contract (less any course fee consumed), regardless of whether the Student has started the course or not

Click here to view a sample of  TMIS standard PEI-Student Contract V3.1 and Miscellaneous Fees
A copy of the standard PEI-Student Contract is available at www.ssg-wsg.gov.sg

STUDENT SUPPORT SERVICES

PROCEDURES TRANSFER/WITHDRAWAL/DEFER POLICY PROCESS

Procedures Transfer/Withdrawal/Defer Policy

Transfer, withdrawal and defer policy shall include but is not limited to the following: 

• Circumstance(s) in which a transfer/withdrawal/defer application will be granted
• Additional fee payable – S$214 (inclusive of 7% GST) for Transfer and Deferment
• Conditions for refund of any fee paid 
• Students will be informed of the outcome within seven (7) working days.

Withdrawal/Refund

Fees paid are refundable based on TMIS refund policy as follow:

% of Refundable Fees	Notice of withdrawal is received
100% of fees paid	Within 7 days after signing student contract
100% of fees paid	30 days or more before Commencement Date
50% of fees paid	Less than 30 days before Commencement Date
No refund	After the Commencement Date

Transfer/Withdrawal Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course transfer or withdrawal. Student will submit the form to Student Services staff for necessary action.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval for transfer or withdrawal will take seven (7) working days.
• Student will be charged for all modules consumed and any outstanding fees incurred.
• For Transfer: Any excess payment will be refunded to the student. If there is insufficient payment, student will have to make the balance payment upon signing the new student contract.
• For Withdrawal: Refund will be made based on the TMIS refund policy.
• ‘Letter of Confirmation for Transfer’ or ‘Letter of Approval for Withdrawal’ will be issued to the student within 3 weeks from the student’s written request to transfer or withdraw.
• For successful transfer, a new student contract will need to be signed. Existing contract of current course will be terminated.

Deferment Procedures

• Student is to raise ‘Student Request Form’ with the attachment of student’s letter/email for course deferment. Student will submit the form to the Student Services staff for necessary action.
• Student can only defer the course to a maximum period of six (6) months,for extension to anothr 6 more months, management approval is needed and is on a case by case basis, and with valid reason and attachment of proof.
• Student will be interviewed to access and verify the information before approval for proceeding. Approval will take fourteen (14) working days.
• Outstanding amount is to be made by the student, if any.

Student Request Form
The Student Request Form can be obtained through your respective Student Services Executives or Business Development Consultants. Softcopy of the form can be downloaded here. 

PAYMENT METHODS

The following payment methods are accepted by TMIS:

• Cash
• Cheque
• I-banking thru DBS/PayNow
• ATM-Bank Transfer
• NETS